Yo, Holler At Us

If you're havin' a rough time or somethin' broke (no judgment), fill out this form so our amazing support ninjas can work their magic. ZOMG, here we go:

Yo, Email Address

Your email's already here, auto-populated from your account like magic. First time submitting? We'll ask ya to throw OnSong Support in your contacts so our responses don't end up in spam jail. Wanna know more about not gettin' blocked? Peep this.

Your Actual Name

We pull this straight from your logged-in account so we can be all personal & stuff when we talk to ya. Fancy, right?

What's Broken

Drop a quick description (50 characters, tops—we get it, you're busy) of the problem so we can route it to the right person instead of just guessin'.

Show Us How to Break It Too

THIS PART MATTERS, Y'ALL! Tell us what's goin' wrong, then walk us through the exact steps that made it go wrong. Explain what should happen vs. what's actually happenin'. Give us the deets, but keep it snappy—we move slower when you write a novel.

Real talk: if we can actually understand your issue & replicate it ourselves, we can fix it way faster. Do yourself a favor & record your screen or grab a screenshot so we can see what you're seein'. Most delays? They happen 'cause we gotta play 20 questions. Save us both the headache & capture that info upfront.

Pics & Vids & Stuff

Upload files, snap a photo, or record your screen—send it all our way. Yeah, you can attach like, multiple things. Wild.

Srsly, throw in a screen recording, screenshot, or somethin' so we can actually reproduce the mess you're in. Less back-&-forth = faster fixes. That's why we now bug ya if you try to send with zero files. You're welcome.

Song/Set/Book

OnSong's gonna automatically attach whatever set, book, or song you were lookin' at when you hit this screen. Wanna swap 'em out? Just tap & customize.

Premium Support (AKA: Pay to Skip the Line)

This form gets you in our standard support queue. We handle requests in order. But if you're feelin' fancy & want Fast Track service, boom—your request jumps to the front of the line & gets priority lovin' before everyone else. Totes optional but also... totes worth it if you're impatient.

Send

Once you're done bein' awesome & fillin' this out, the Send button lights up like a Christmas tree. BAM—we get your library, your diagnostics, & everything from this form. With all that intel, we can actually figure out what's wrong, hook you up with solid advice, or throw it to our devs to fix properly.

First time callin'? We'll ask to add OnSong Support as a contact so our replies don't get lost in spam purgatory. We can auto-add it (with your permission) or you can do it yourself. Either way, no hard feelin's.

Crash Logs

Havin' a full meltdown? Crash logs are clutch for helpin' us fix those gnarly bugs that are hard to track down. Thing is, we can't send 'em through regular diagnostics 'cause Apple's security stuff is paranoid. Follow these steps to get 'em to us manually.

Your email & name get saved to your OnSong account once you hit send, so you don't gotta keep typin' 'em in like some kind of caveperson.